Terms of Service
Effective Date: January 1, 2026
Welcome to Donna’s House Cleaning. These Terms of Service (“Terms”) govern your use of our website and cleaning services. By accessing our website or booking our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
Services
Donna’s House Cleaning provides residential and commercial cleaning services, including but not limited to:
- House Cleaning Services
- Deep Cleaning Services
- Office Cleaning Services
- Commercial Cleaning Services
- Regular Cleaning Services
- Move-In/Move-Out Cleaning Services
- Airbnb Cleaning Services
- Post-Construction Cleaning Services
All services are subject to availability and may be modified or discontinued at any time without prior notice.
Estimates & Pricing
Any estimates provided through our website, email, phone, or in-person consultation are based on the information available at the time of the estimate.
Final pricing may vary depending on:
- Property size
- Property condition
- Service requirements
- Additional requests
- Time required to complete the service
We reserve the right to adjust pricing when conditions differ from the information originally provided.
Scheduling & Appointments
Appointments are scheduled based on availability.
While we make every effort to arrive within the scheduled timeframe, arrival times may vary due to traffic, weather conditions, prior appointments, or unforeseen circumstances.
We reserve the right to reschedule appointments when necessary.
Cancellations & Rescheduling
We kindly request advance notice if you need to cancel or reschedule a cleaning appointment.
Donna’s House Cleaning reserves the right to charge a cancellation fee for appointments canceled without reasonable notice, where permitted by applicable law.
Access to Property
Clients are responsible for providing safe and reasonable access to the property at the scheduled service time.
If our team cannot access the property or complete the scheduled service due to access issues, additional charges may apply.
Client Responsibilities
To help ensure efficient service, clients agree to:
- Secure pets when necessary
- Provide safe access to the property
- Inform us of any hazards or special conditions
- Remove valuable, fragile, or irreplaceable items from service areas
While our team exercises reasonable care, Donna’s House Cleaning is not responsible for damage resulting from pre-existing conditions, improperly secured items, or normal wear and tear.
Satisfaction Commitment
Customer satisfaction is important to us.
If you are dissatisfied with any aspect of your cleaning service, please contact us within a reasonable period following service so we may review and address your concerns.
While we strive to deliver exceptional results, specific outcomes cannot be guaranteed in all situations.
Website Use
By using our website, you agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to website systems
- Interfere with website functionality
- Submit false or misleading information
We reserve the right to restrict access to users who violate these Terms.
Intellectual Property
All content on this website, including text, graphics, logos, images, and design elements, is the property of Donna’s House Cleaning unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Donna’s House Cleaning shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of our website
- Cleaning services provided
- Service interruptions
- Third-party actions
- Loss of data or profits
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
Third-Party Links
Our website may contain links to third-party websites for convenience.
Donna’s House Cleaning is not responsible for the content, policies, or practices of any third-party website.
Privacy
Your use of our website is also governed by our Privacy Policy. We encourage you to review our Privacy Policy to understand how information is collected and used.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will become effective immediately upon posting to this page. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.
Contact Information
If you have questions regarding these Terms of Service, please contact:
Donna’s House Cleaning
Email: info@donnashousecleaning.com
Thank you for choosing Donna’s House Cleaning. We appreciate the opportunity to serve your home and business cleaning needs.